Booking & cancellation terms

Important: These are the current starter business terms prepared for the website. Review them before publishing and change any policy that does not match how you want to run your business.

1. Booking confirmation

An enquiry does not reserve a date. Portrait bookings are confirmed once availability is agreed and a £50 retainer is received. Event bookings require a 30% retainer unless another amount is agreed in writing.

2. Remaining balance

The remaining balance is due before the photography session or event unless a different payment schedule is agreed in writing.

3. Rescheduling and cancellation

The booking retainer reserves photographer time and is normally non-refundable. With at least 48 hours’ notice, the retainer may be transferred once to a new available date within six months. Late cancellations, repeated reschedules or non-attendance may require a new retainer.

4. Photographer cancellation

If SmilesNMore has to cancel and a suitable replacement date cannot be agreed, money paid for the affected photography service will be refunded.

5. Travel

Travel within 10 miles of Basingstoke is included for standard portrait sessions. Additional travel, parking, tolls, accommodation or exceptional venue costs are quoted before booking where applicable.

6. Image selection and editing

SmilesNMore selects and edits the strongest images from the session. RAW or unedited files are not included. Final editing reflects the SmilesNMore style while maintaining natural skin tone and realistic detail.

7. Delivery

Portrait photographs are normally delivered within 7–14 working days and event photographs within 14–21 working days. Delivery times are estimates and can vary during busy periods.

8. Client responsibility

Clients are responsible for arriving on time, obtaining any necessary venue permissions and providing accurate information about the booking. Time lost due to late arrival may reduce the available photography time.

9. Image use and privacy

Client images are not automatically required for public portfolio use. Any portfolio or social-media sharing should be discussed with the client. Clients may request privacy.

10. Personal-use licence

Delivered digital images are supplied for the client’s personal use, including personal printing and social sharing. Commercial use, resale or third-party advertising requires prior permission.

11. Storage

SmilesNMore may keep backup copies for a reasonable period but cannot guarantee permanent archive storage. Clients should download and back up their delivered photographs promptly.

12. Questions

For questions about a booking or these terms, contact smilesnmore4to@gmail.com or 07778 787383.